If for any reason You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.
MySweepz is operated by AU.RUM TECH LAB LTD, address: Falirou, 34, 1st floor, Flat/Office 103, Strovolos, 2066, Nicosia, Cyprus.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms and Conditions:
- You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to MySweepz.
- Service refers to the Website.
- Website refers to MySweepz, accessible from mysweepz.com .
1. Your Order Cancellation Rights
1.1. A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a Player alleges that another individual (or a minor) has accessed his/her Player Account.
1.2. To exercise Your right of cancellation, You must inform Us of your decision utilizing a clear statement. You can inform us of your decision by email to [email protected] .
1.3. We will reimburse You no later than 14 days from the day on which We receive Your order cancellation notice. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
2. Conditions for Returns
2.1. For the Game Coins and complimentary Sweeps Coins to be eligible for a return, please make sure that:
- Game Coins were traded in the last 24 hours.
- The Game Coins and complimentary Sweeps Coins were not used yet (this means you did not make any plays with them yet).
2.2. The following Game Coins and complimentary Sweeps Coins cannot be returned:
- The supply of Game Coins and complimentary Sweeps Coins which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
3. Refund Process and additional conditions
Payments and refunds may be processed by Ventura Labs LLC, acting as limited payment and collection agent for AU.RUM TECH LAB LTD. “Ventura Labs LLC” may appear on your card statement, receipt, refund record, or banking records. Refunds, where approved, are returned to the original payment method where possible and do not create a user wallet, stored value account, deposit account, e-money account, or customer balance.
3.1. Refunds are only made to the name of the person that owns the payment method of the payment(s) in question. We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account and/or payment method owner is adequately established to our satisfaction, in order to ensure that any payment made to MySweepz will be honored after a refund has been made. Player agrees, in case MySweepz demands, to complete KYC and/or any other certified identification of payment method ownership and/or refund method ownership.
3.2. If MySweepz cannot complete the refund to the same method that was used for payment, we reserve a right to make a refund to any other method of our choice after receiving proof that the Player owns this method.
3.3. If there is no possibility to make a refund, we reserve the right to credit money to the Player’s account balance or postpone the refund until we have the possibility to complete it.
3.4. Refund request considered completed when it has been successfully processed on our side. We can provide a proof of completion by the player’s request, however the type of proof depends on the refund method. We do not take responsibility for transfer times, player's mistakes/typos when entering the refund credentials, technical issues on the payment method provider side or any other similar situations.
3.5. If we requested any proof of identity and/or refund method and/or payment method, the Player has thirty (30) days to provide the requested proof(s). If no proof is provided within 30 days, MySweepz reserves the right to deny the refund and withhold the amount of purchase(s) in question.